Cloud Solution Architecture Ic4 - Hyderabad, India - Microsoft

Microsoft

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Accelerate customer engagements from Proof of Concept to Production for Azure Data Workloads
Expand and grow Azure Data Services for existing/new customer base
Provide customers with Azure Data and OSS expertise and advisory through architecture designs, proof of concepts, and production reviews
Lead and provide guidance in technical escalations to unblock customers in collaboration with multiple stakeholders
Provide expert perspective to key stakeholders to increase platform adoption through customer insights & feedback
Drive product improvement and influence roadmap with Engineering through deep technical insights
Increase Data and AI technical intensity in the Field through upskilling, sharing best practices and scaling repeatable IP
Technical Program Management experience is highly preferred

- "Hands on" experience creating Proof of Concepts, and Minimum Viable Products (MVPs) leading to production deployments

The technical aptitude and experience to learn new technologies and understand market and relevant cloud trends

Customer Centricity

Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverages these insights and existing plans to map solutions with customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Shares customer success stories with the wider internal team.
Identifies and begins developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and rampup stages. Proposes viable solutions based on specific technical products. Demonstrates complex concepts, and proves the capability of those solutions through design collaboration sessions with the customer/partner. Understands how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfers knowledge to customers close customer skill gaps.
Contributes to customer satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Identifies dissatisfied customers and builds remedial actions (e.g., postmortem reviews).
Actively listens and respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.

Business Impact

Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygien