Genesys Voice Professionals Bangalore - Bengaluru, Karnataka, India - Sampoorna Computer People

Sampoorna Computer People
Sampoorna Computer People
Verified Company
Bengaluru, Karnataka, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Summary

  • Experience:
  • 14 Years

Location:
Bangalore

  • Designation:
Genesys Voice Professionals Bangalore

Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other

  • Educational Level:
Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Network Administration / Security

Key Skills:
Genesys

Job Post Date:
Friday, April 19, 2024


Company Description

  • Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
  • Their principal activities include:
Networked IT services globally

  • Local, national and international telecommunications services
  • Broadband and internet products and services
  • Converged fixed/mobile products and services


They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.


  • Specialties: Telephony, Networking, Cloud Services, Unified Communications
  • Skills required for the job
  • Create technical design documents
  • Ability to support multiple customer domains across one or more technologies
  • Provides strong influence on senior stakeholders in terms of technical direction of platforms, which will influence commercial direction.
  • Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).


  • Cloud Solutions

  • Customer Contact
Tasks & Responsibilities

  • Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customerspecific solutions.
  • Preparation of customer documentation and the corresponding offer documents
  • Presentations of the solution concepts to customers/partners at the management level
  • Further development of solution scenarios
  • Preparation of documentation for multiple integrated solutions
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Requirements:


  • Rich experience and distinct knowledge in the area of CCaaS solutions, preferably for Genesys Cloud, Cisco WebEx CC/CCE, Amazon Connect. Alternatively for example Nice InContact, Five9, or similar experience is highly appreciated.
  • At least 12 years in an equivalent role as Solution Designer/ Consultant for Communication & Collaboration or comparable IT area.
  • Very good exposure experience on Genesys or Cisco WebEx or any CCaaS solution design and delivery.
  • Bachlor's degree and several years of professional experience in the field of communication or CCaaS/ITservices
  • Good customer profile with strong communication and negotiation skills
  • Strong presentation and demo skills, also to be able to conduct customer workshops
  • Good ability to work in a team, and experienced in working with international teams is very helpful
  • Very good control on English as business communication language
  • Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
  • Provides technical leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
  • Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
  • What I'll be doing your accountabilities
  • Create technical documentsHLD/LLD's and for high profile and/or critical network changes on major core platforms and/or customer bids; accountable for managing technical risk for major platforms.
  • Understand and Provides technical inputs for network designs for multiple platforms and/or solutions and/or customers
  • Develops design patterns across multiple domains.
  • Responsible for establishing design best practice within a unit.
  • Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
  • Drives Right First Time solutions and leads lessons learned
  • Proposes technical strategy to customer solutions factoring in high impact and high risk as appropriate.
  • Drives efficiency and scalability through the reuse of network designs and accountable for the design whilst it is deployed across the overall customer solution.
  • Leverages technical resource/s as required to deliver the solution.
  • Design to leading edge high impact and high customer solutions
  • Decides on the time and type of resource needed to support deliverables for complex, high impact and high value projects.
  • Get approval for complex solutions and/or platform designs.
  • Decides on network models for design testing.
  • Decides on approach to resolving customer affected issue
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