22013r-credit & Collections Spec 3 - Bengaluru, Karnataka, India - Juniper Networks

Juniper Networks
Juniper Networks
Verified Company
Bengaluru, Karnataka, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position Title:
Credit & Collections Spec 3


Grade #:5


Location:
Bangalore, India


Reports to:
Credit & Collections Manager


Roles and Responsibilities

Duties & Responsibilities:


  • Perform collection duties on delinquent accounts.
  • Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
  • Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
  • Maintain complete and accurate records of all accounts.
  • Handle difficult collection problems in order to eliminate the need for outside collection efforts.
  • Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations
  • Handle incoming payments and remits and account reconciliation
  • Recommend accounts to be referred to collection agencies in a timely manner.
  • Online billing to our top customers

Education:
Bachelor's Degree


Skills:


  • Basic knowledge of accounting, banking, and finance
  • Knowledge of SAP, CRM is a must
  • Foreign language expertise is added advantage (German/Spanish)

Experience:


  • Minimum of 78 years in collections (preferably SME)
  • Exposure to large dollar volume customers
  • Successful record of communicating with internal and external customers
  • Demonstrated problem resolution
  • Demonstrated process improvement
  • Exposure to Letter of Credit, Standby letter of credit & bank guarantees

Characteristics:


  • Professional phone etiquette
  • Ability to communicate (verbal and written) effectively
  • Good organizational skills
  • Ability to consistently meet deadlines
  • Shows initiative in decision making
  • Ability to set priorities
  • Attention to detail
  • Goal oriented
  • Able to work individually (selfstarter) and in a team environment
  • Work in APAC / EMEA shifts
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