CRM Administrator - Chandigarh, India - Biorev Studios Pvt Ltd

Biorev Studios Pvt Ltd

Verified Company

Chandigarh, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us

Why join Biorev?

A challenging opportunity, and a great team to work beside. An environment where you can move fast, work hard, see results, and feel your impact.
An opportunity to get in earlyish on a growing startup.
At Biorev we hire people who exhibit gumption, act like owners, outperform, and are always playful.

If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you.

Roles & Responsibilities

CRM Admin will work directly with the Client Success Manager to ensure deliverables fall within the applicable scope and budgets. In this role, you will be responsible for owning all aspects of the Zoho CRM (as per business requirements).

Job Location :
Mohali Sector 67, In-office (Chandigarh)

Working Days : 6 Days (Alternate Saturday off)

Shift :
US Shift (5pm - 2am IST)

Transferring the data from
Outreach to Zoho as per the timelines.

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Maintaining and updating data in the Zoho CRM (or as per business requirement) system to ensure accurate records of customer information and other related information used by the company.

Organizing and updating customer databases using CRM.

Identifying potential data from the source and
custom reports creation:

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Highlighting data not having right , right personas and thereby recommending corrective measures. Monitoring and setting restrictions / creating for users so wrong naming conventions can be completely avoided

Providing support to users by creating relevant reports from CRM
Maintaining
data quality within the CRM system by cleansing, deduping and enriching data on a regular basis
Liaising with the ZOHO Team for technical issues.
Configure the CRM system to meet the specific needs of users, personas, including customizing fields, workflows, objects, removing dead data and page layouts
Generate reports and dashboards to
track key performance indicators and help users make better datadriven decisions
Stay uptodate on CRM best practices and new features/functionality to ensure that the system is being used to its full potential
Import and export data from one CRM system to another as needed
Perform regular backups of CRM data
Create a
centralized database of accurate information about customers and prospects through use of
Zoho CRM and related tools, including manual and automated entry of information
Creating data set from LinkedIn or any other platform as per requirements
Willing to work on other CRMs and tasks related to invoices handling, quickbooks handling as required in future. Recommending users about client base after data analysis from quickbooks or related software
After Outreach data transfer, willing to work on other features like Zoho Projects (transferring data from click up to zoho projects or as needed) to create quality project dashboards / reports
Creating financial set / data based on previous project acquisitions as per available data on various software / CRM

Mandate:

Minimum
5 years of experience in ZOHO CRM (configuration, customization, administration and reporting)
Basic Knowledge on Deluge (ZOHO Language) and REST API Integrations will be desired
Basic Knowledge in PHP and JS is a plus
Zoho certification is strongly preferred
Expert in data analysis, management, reports creation, presentation and sorting using CRM formats / Google Sheets / Microsoft Excel / other reporting tools
Ability to work independently and with a team to meet deadlines
Proficient in Microsoft Office with aptitude to learn new software and system
Must possess strong communication skills
Good problemsolving skills and a
logical & smart approach to work
A creative business mind with an understanding of CRM operations and usability.
Graduate in any discipline