Customer Care Executive/tele Caller - Coimbatore, Tamil Nadu, India - Sanumas Solutions
Description
Job Summary:
As a Customer Care Executive/Tele Caller, you will be responsible for handling incoming and outgoing calls for the purpose of marketing, resolving customer inquiries and issues.
Responsibilities:
You have to market our products and services to our customers.
- Answering incoming calls promptly and professionally.
- Resolving customer inquiries and complaints effectively and efficiently.
- Making outbound calls to follow up on sales conversion.
- Identifying and escalating priority issues to the appropriate team member.
- Maintaining a high level of professionalism and customer service at all times.
- Documenting all call information according to standard operating procedures.
- Achieving set targets in terms of marketing, call handling and issue resolution.
Skills and Qualifications:
- High Fluency in Hindi and English Speaking Skills.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities.
- Ability to handle stressful situations calmly and professionally.
- Good listening skills and empathy towards customers.
- Basic computer skills and familiarity with CRM systems.
- Patience and a positive attitude.
- Ability to multitask and prioritize tasks effectively.
- Previous experience in customer service or call center roles preferred but not required.
- High school diploma or equivalent; additional certification in customer service is a plus.
Pay:
₹10, ₹12,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
Customer Care Executive: 1 year (preferred)
Tele Caller: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
Speak with the employer
More jobs from Sanumas Solutions
-
Ar Caller- Hospital Billing
Coimbatore, India - 19 hours ago
-
Digital Marketing Executive
Coimbatore, Tamil Nadu, India - 1 day ago
-
Customer Care Executive(Cce)
Coimbatore, Tamil Nadu, India - 1 week ago
-
Security Architect
Bengaluru, Karnataka, India - 3 weeks ago
-
Junior Accounts Executive
Coimbatore, India - 3 days ago
-
Dro Milling Operator
Coimbatore, India - 4 days ago