Customer Service Executive - Bengaluru, India - Allied Worldwide Limited

Allied Worldwide Limited
Allied Worldwide Limited
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position Objectives and Responsibilities

  • Log and work on all incidents for service desk including resourcing, holiday, travel bookings and procurement.
  • Required to a shift pattern (including weekends) and offer on call support.
  • Proactively contribute to service improvement initiatives
  • Preferred previous experience working in a managed service environment working to defined scope and with strict SLAs
  • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
  • An ability to clearly and evidently demonstrate a career path supported by professional development goals
  • Experience on any of the ServiceNow tools and basic knowledge on IT requirements.

Security & Compliance

  • Ensure that the Service Desk processes and procedures are followed in compliance with Customer's security and audit requirements
  • Be familiar with and support Customer's Global Security Policies
  • To ensure ongoing adherence to all relevant compliance regulations that may govern the Customer's/Allied business and complete all regulatory knowledge training where applicable in a timely fashion
  • Maintain confidentiality with sensitive data

Key skills and Knowledge

  • Strong knowledge of Microsoft based operating systems and suites
  • Meticulous in creating reports
  • A strong focus on service delivery and customer satisfaction
  • Organized and good at juggling tasks and prioritizing
  • Great time management and ability to prioritise multiple responsibilities
  • Good written and verbal presentation skills

Job Types:
Full-time, Contractual / Temporary


Salary:
₹100, ₹300,000.00 per year


Benefits:


  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Monday to Friday
  • Rotational shift

Application Question(s):

  • No. of years experience in International voice process

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