Mis Executive - Mumbai, India - Corient Business Solutions

Corient Business Solutions
Corient Business Solutions
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities:

  • Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, biweekly or a monthly activity.
  • Prepare first level presentation and documents on various transition updates
  • Work closely with RTAs (Real Time Analysts) to provide WFM support.
  • Providing insights on existing data to internal/external partners
  • Experience in scheduling with any WFM tool in call center environment
  • Work with Operations for daily, weekly monthly reports
  • Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
  • To perform root cause analysis for the days the process has missed its targets and suggest corrective action
  • Presenting available leave slots considering current staffing requirements
  • Should be able to connect with client and the Process management on issues relating to WFM
  • Provide reports pertaining to SL, Staffing requirements and Forecast deviation
  • Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
  • Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.

Knowledge:

∙Should Know How to Work On Bpo Model

∙Should Know How to Make Sla Reports, Daily Reports

∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,

Chart, Pivot Table, Macro Recording

∙Should have Knowledge About Vba( Visual Basic Application)

∙Knowledge of Data Management, Data Compiling, Collation


Working Days / Hours / Benefits:

  • 6 days week
  • (Monday to Saturday)


  • Working Hours

  • Permanently Night Shifts
  • Growth Opportunity within the organization.
  • Employee centric Organization.

Job Types:
Full-time, Regular / Permanent


Salary:
₹300, ₹500,000.00 per year


Schedule:

  • Monday to Friday
  • US shift

Application Question(s):

  • What is your current CTC?
  • What is your expected CTC?
  • What is your notice period?
  • How many years of experience do you have in MIS ?
  • Are you comfortable working in a US Shift?

Work Location:
In person


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