Helpdesk Associate - Bengaluru, India - NTT DATA

NTT DATA

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Overview:

At NTT DATA, we know that anything is possible with the right people on board.

Our employees' quality, integrity, and commitment are critical factors in our company's growth, market presence, and ability to help our clients stay ahead of the competition.

By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore".

General Duties and Responsibilities:

In these roles, you will be responsible for:

Record, Update and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for endusers
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate and implement process and technology improvements.
Willing to learn & grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences:

Optional (nice-to-haves)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do

ITIL foundation certified

Flexible
Willing to work in a Rotational 24
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.