Staff Platform Systems Administrator - Pune, India - BMC Software

BMC Software

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Basic Information:

Country

India

State

Maharashtra

City

Pune

Date Published

20-Apr-2023

Job ID

36929

Travel Amount

None

Description and Requirements:

LI-BL1

"At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Position Description

This position will work very closely with:

BMC Remedy SaaS Release Team.
BMC Remedy SaaS Support Teams
Operations, Database, Networking, Security and Wintel.
BMC Remedy SaaS Customers
To gather requirements.
BMC Remedy RnD Team
To fix Jira Issues

Key Primary Responsibilities:

Handling of all BMC Remedy SaaS Releases/Changes as a part of Change Team.
Coordinate with customers to gather requirement before starting any change, design & develop the plan & execution of plan.
Troubleshooting & fixing all Issues identified during change implementation.
Coordinate with SaaS Support Teams including Operations, Database, Networking, Security, and Wintel.
Coordinate with Product Teams to get the quick resolution of issues.
Participate in Internal Team Review meetings.
This position is a part of BMC OnDemand Change Model. This will include weekends and working in rotational shifts.

Position Requirements

Should have a minimum of 5/6 yrs of work experience.
Exposure of Remedy Change/Migration Activities is preferable.
Exposure in ARS Development using ARS Forms & ARS objects
Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications.
Exposure of Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 7.6.04, AR 8.x and AR 9.x) e.g. Integration with SRM, Incident, Change, Work Order and CMDB Module.
Working Knowledge of SRM, ITSM, CMDB & Remedy Architect. ITIL v3 certification is preferable.
Working knowledge of Databases e.g. SQL/Oracle/Postgres.
Strong Problemsolving ability.
Exposure to the change management process.
Exposure to DevOps technologies and Processes highly preferred.
Ability to work with significant Deadlines.
Hard working, dedicated & effective communication skills.
Bachelor's degree in IT or equivalent experience.