Associate - Retail Operations - Bengaluru, India - Fidelity International

Fidelity International

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About the Opportunity

Job Type:
Permanent

Application Deadline: 31 August 2023

Job Description:

Title:
ASSOCIATE - RETAIL OPERATIONS

Department:
Retail Operations

Location:
India

Reports To:
Team Leader/Assistant Manager

Level: 1

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

Job Description:

The role of the Process Associate is to gain a detailed understanding of the process, conduct trainings, drive initiatives, take part in projects, maintain team MI, perform quality checks, keep an accurate record of the checks, identify issues and participate in discussions to agree actions to resolve issues identified.

To be able to process work items within agreed service level accurately
To quality check all work items the same day and report any errors
Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the customer
Completing projects as assigned including Testing prior to any system changes
Liaison with other departments across sites
Develop an understanding of Fidelity's products and businesses as well as the internal and external clients
To gain regulatory knowledge and ensure knowledge is maintained
To keep the supervisor(s) informed of work in progress and escalate any issues/risks which may impact daily work and SLAs
To ensure knowledge of procedures are kept up to date and any new procedures implemented
Knowledge on stats and reporting would be added advantage
Should be able to train the team members on critical tasks
Should be able to review and update process documents independently
Should be able to drive innovation in the team

Experience and qualifications

Should be able to manage process escalations on their own
Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy
Strong attention to detail and excellent communication skills
Self motivated and flexible with the ability to work in offshore shifts
Work towards achieving the relevant competency model for the role
Flexible to handle any adhoc business requirements.
Proactive approach to problem solving and service improvement

Feel rewarded