Junior Executive-front Office - Kolkata, India - Malabar Group

Malabar Group
Malabar Group
Verified Company
Kolkata, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Code

MGD1980

Designation

Junior Executive-Front Office

Business Vertical

Malabar Gold & Diamonds

Job Summary

Front Office Management

  • Welcome visitors/guests visiting RO Offices and facilitate excellent services to them in a friendly and professional way.
  • Guide the visitors to the respective department after confirmation of their appointment with the department.
  • Issue access cards to the visitors for entry to the respective departments, ensure that they leave after meeting their purpose after the submission of access card at the Front Office.
  • Update and maintain visitor data in the Visitor Management Software and Visitor's log.
  • Telephone operations attend calls, make calls, transfer calls, pass messages to the respective person in a professional manner.
  • Maintain log book of calls, telephone bills, courier, vehicle and movement registers.
  • Provide Wi-Fi password to the guests and inmates upon the instructions from the Management.
  • Coordinate seating arrangements in the reception/waiting room in case of interviews, by cross checking the occupancy at HR reception.
VIP Visit

  • Pre plan and execute VIP guest management and notify checkin to alert hosts and other relevant personnel of the visitor's arrival.
  • Make sure the VIP lounge in the Reception is cleaned and maintained and ensure the guests aren't waiting for long.
  • VIPs visit without notice has to be informed with the respective authority and should be handled quickly with courtesy by arranging a lounge.
  • VIPs/Visitors need to be accompanied to the respective department for providing direction as per the instruction.
Calls

  • Handle inbound and outbound calls in a friendly and cordial manner.
  • Address the inbound calls and transfer to the right person in RO Offices.
  • Make outbound calls to connect internal or external people as per the requests received from senior management in RO Offices.
  • Update and maintain the telephone directory.
Internal process

  • Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
  • Prepare regular and adhoc reports as & when required within specified time period.
People development

  • Continuously strive for selfdevelopment by actively seeking opportunities for growth.
  • Ensure adherence to timelines for completion of performance appraisal for self.
  • Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
Functional Area

Administration

Location

Kolkata

State


WEST BENGAL
Country


INDIA
Educational Qualification

BHM;HIGHER SECONDARY EDUCATION

Age

26 years

Experience

1 to 2 Years

Salary Range

As per Industry standard
**(INR)
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