Customer Support Executive - Bhatar, Surat, Gujarat, India - Minds Mapper

Minds Mapper
Minds Mapper
Verified Company
Bhatar, Surat, Gujarat, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:
Customer Support Executive

Location:
Bhatar, Surat


Company:
Costumer Support Executive


Salary: 20,000 to 25,000 INR per month

Work Hours: 10:00 AM to 7:00 PM


Job Summary:


Responsibilities:


  • Provide prompt and courteous assistance to customers regarding product information, technical support, and troubleshooting.
  • Identify and assess customer needs to provide appropriate solutions and recommendations.
  • Guide customers through product installation, setup, and usage processes as needed.
  • Follow up with customers to ensure their issues are resolved satisfactorily and in a timely manner.
  • Escalate complex or unresolved issues to the appropriate departments for further investigation and resolution.
  • Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
  • Collaborate with crossfunctional teams, including sales, technical support, and product development, to ensure a seamless customer experience.
  • Stay updated on product features, updates, and enhancements to provide accurate information to customers.
  • Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Requirements:


  • Proven experience in customer service or support, preferably in the IT industry.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problemsolving and decisionmaking abilities, with a focus on customer satisfaction.
  • Ability to multitask and prioritize workload in a fastpaced environment.
  • Empathetic and patient attitude towards customer inquiries and concerns.
  • Familiarity with CRM software and helpdesk ticketing systems is preferred.
  • Bachelor's degree in Business Administration, Computer Science, or a related field is advantageous.
  • Fluency in Gujarati, Hindi, and English languages is required.
  • Ability to work independently and as part of a team, with a positive and collaborative attitude.

Benefits:


  • Competitive salary with performancebased incentives.
  • Opportunity for career growth and advancement within the company.
  • Comprehensive training and support to enhance customer service skills.
  • Friendly and collaborative work environment.

Job Types:
Full-time, Permanent


Pay:
₹20, ₹25,000.00 per month


Benefits:


  • Cell phone reimbursement

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 2 years (required)

  • Customer service: 1 year (required)

Language:


  • Hindi (preferred)
  • English (required)

Work Location:
In person


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