Csr Executive - New Delhi, India - NISG (National Institute for Smart Government)

NISG (National Institute for Smart Government)
NISG (National Institute for Smart Government)
Verified Company
New Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
From 1 to 4 year(s) of experience

₹ Not Disclosed by Recruiter

  • New Delhi

Roles and Responsibilities

Department - Ministry of Corporate Affairs (MCA)

Job Objective:


The key objective of this position is to provide support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.


Responsibilities:

The CSR Executive shall report to the Helpdesk supervisor - with the following responsibilities:

  • Provide Support and resolution to various stakeholders.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problemsolving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Followup and update end users' status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Assist system and data analysis team in all Data Quality Management activities.
  • Data Validation and Verification

Education:


  • Graduate

Skills & Experience:


  • A genuine desire to help customers resolve issues.
  • Experience working with both small and large business clients.
  • Unwavering commitment to quality of customer experience.
  • Excellent written and verbal communication.
  • The ability to work autonomously within a senior role.
  • Strong (English) written and oral communication skills.
  • Role:_Other
  • Salary:_ Not Disclosed by Recruiter
  • Industry:_IT Services & Consulting
  • Functional Area_Other
  • Role Category_Other
  • Employment Type:_Full Time, Temporary/Contractual
  • Key Skills
  • Compliance Monitoring SystemHelp desk
Education

  • UG:_B.Tech/B.E. in Any Specialization
  • PG:_CA in Any Specialization,CS in Any Specialization

Company Profile:

National Institute for Smart Government (NISG)

  • Company Info
  • Contact Company:_National Institute for Smart Government (NISG)
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