- Working collaboratively with GPS Technology & Business heads to provide inputs to the strategy. Follow on to oversee & execute that strategy. Alongside establishing delivery governance process and managing technology infrastructure / resourcing & budget allocations.
- Continually evaluating, prioritizing, and managing CS & Investigation's portfolio initiatives and maintaining a close working relationship with the Product, Delivery & Business Client Services Leads across GPS tech and non-GPS workstreams.
- Leading as a key relationship manager & Program Lead between Payments Technology, Wholesale IT, Payment Operations and other partner systems for all things Payment enquiry, support request & complaints management, becoming an expert in both Operations and Technology product practices
- Leading as a Delivery Lead to ensure the releases of prioritized functionalities / enhancements are implemented as per roadmap and in an efficient and least impactful way
- Bringing innovation ideas and developments to Payments Technology systems & processes to shape the GPS Technology strategy and ensure that foundational capabilities are invested in to develop and maintain a leadership position in the space
- Representing GPS Technology CS & Investigations teams and ensuring that the Delivery best practices are observed and creating autonomous code quality & peer review processes.
- Managing growth and affordability, ensuring effective business management of Payments Client Servicing technology solutions
- Being passionate about all elements of testing to ensure that the program governance is at its optimal & effective best all through a cycle of each initiative. Ensuring financials and delivery cadences' best practices are established and measured with improvement goals developed; to ensure an autonomous change process enabling fully tested & compliant releases against all functional & non-functional requirements. Requirements
- 15+ years' experience in Technology Portfolio, Program and Delivery Management including finance management (preparing annual technology plan budget, forecasting and tracking actual vs forecast to meet the financial objective)
- Aligning with Group strategy, creating synergy with other country/regional teams, the role requires interaction with numerous entities on a Global basis in way that creates confidence and buy-in but sets clear unambiguous direction. Equally own and manage department strategy regarding systems/technology and compliance with regulations
- Senior stakeholder management and ability to manage high/critical escalations, and proactively keep leadership appraised of any key issues. Also, Prepare reports for program directors, sponsors and other such senior stakeholders
- Assume responsibility for the program's people and vendors. Lead and evaluate program, project managers and other team resources.
- Develop and control deadlines, budgets and activities. Apply change, risk and resource management.
- Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Ability to lead Scrum & Scrum of Scrum and Lead and face off Program/Department level audits. Internally verify application results by conducting system audits of technologies implemented.
- Ability to lead engagements & drive communication of business requirements with program teams (including partner systems and external vendors). Oversee key vendors (including quality assurance), QBR management, key service level metrics oversight, Budget management
- Extensive experience on Payments Client Servicing and/or Payment Operations and Payments technology systems
- Working experience in GPDM / Finance reporting (Budget vs Actuals vs Full Year Latest Estimate-FYLE ) / Discovery Reports and Pioneer
- Demonstrated ability to successfully execute multiple transformation programs simultaneously by using / following agile framework, agile principles and ceremonies
- Experience managing or leading product transformation and large production releases
- Consultative experience in large technology transformation & delivery environment
- Ability to maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Good understanding of payment operations and end-to-end lifecycle (Client onboarding, payment initiation, payment processing and post processing)
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Portfolio Management/Senior Lead Consultant Specialist/Pune or Hyderabad or Bangalore/Wholesale IT - Bengaluru, India - HSBC
Description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist
Work Location: Hyderabad/Pune/ Bangalore
In this role, you will:
To be successful in this role, you should meet the following requirements:
The successful candidate will also meet the following requirements: (Good to have Requirements)
