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    BMC Helix ITSM II Bangalore II Hyderabad - Bengaluru, India - Wipro

    Wipro
    Wipro Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 5 hours ago

    Wipro background
    Technology / Internet
    Description

    Job location: Hyderabad /Bangalore

    Experience: The candidate should have minimum 4+ years of experience

    § Working experience in customer requirement analysis, design, solution, and consulting for BMC ITSM Helix platform

    § Execute Installations, configurations, and migrations, within BMC ITSM scope

    § Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.

    § Execute environment health checks and apply the latest patches, and recommended baseline configurations.

    § Exposure to Installation procedures/configuration for different products like BMC Helix ITSM, Digital Workplace, SmartIT, Smart Reporting, and Digital Workplace Catalog is preferable.

    § Good troubleshooting skills with BMC Helix/ BMC Remedy-related issues

    § Working Knowledge of SRM, SLM, IM, PM, CM, CMDB & Remedy Architecture.

    § Able to design & document the Standard Operating Procedures (SOPs) for product deployment and installation.

    § Ability to work with time-bound Deadlines.

    § Able to constantly evaluate new Adhoc solutions to recommend the best end-to-end solutions that can be implemented enterprise-wide.

    § Lead the design and implementation of new capabilities by partnering with the enterprise application and infrastructure teams

    § Good knowledge of BMC Helix Administration/Support/Development concepts.

    § Strong knowledge of both BMC Helix On-Premise and SaaS platform

    § Develop design diagrams and corresponding documentation to set enterprise best practices for BMC Helix

    § Manage relationships with application teams and prioritizes multiple projects as they go from design to production.

    § Collaborate with teams across the company (i.e. network, security, operations) to build a complete application/integration structure

    § ITIL v3 certification would be an added advantage

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