Fraud & Claims Operations Representative - Chennai, India - Wells Fargo

Wells Fargo

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative...

In this role, you will:

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Receive direction from managers and escalate nonroutine questions
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
Contact third parties for research

Required Qualifications:

Minimum 1 year of experience in Fraud & Claims Management or related businesses.
Good knowledge on Automated Clearing House (ACH) transactions and NACHA guidelines.
Regulation-E rules.
Strong verbal & written communication, interpersonal, and collaboration skills
Expertise in Excel & PowerPoint
Excellent research, analytical and problem solving skills with strong attention to detail
Able to multitask to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Analytic skill
Good Math and accounts skills
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.

Desired Qualifications:

University degree in Business or related discipline.
Good analytical skills.
Fluency in English and at least one regional language.
Expertise in MS Office

Job Expectations:

Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work overtime
Typing Speed Min 35 WPM
Ability to succeed in a team environment.
Ability to learn quickly and transfer knowledge.

Shift Timings:07:30 PM - 04:30 AM IST.

We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.