Executive Housekeeper - Navi Mumbai, Maharashtra, India - Marriott International, Inc

Marriott International, Inc

Verified Company

Navi Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Number

Job Category: Housekeeping & Laundry

Location: Courtyard Navi Mumbai, Sector 7 Narul, Navi Mumbai, Maharashtra, India VIEW ON MAP

Schedule: Full-Time

Located Remotely?: No

Relocation?: No

Position Type: Management

JOB SUMMARY:
Responsible for overseeing daily operations of Housekeeping, Recreation/Health Club, and Laundry. Directs and collaborates with staff to ensure guestrooms, public areas, and employee spaces are well-maintained. Conducts inspections and ensures corrective actions are taken when needed. This role contributes to guest and employee satisfaction while managing the operational budget.

CANDIDATE PROFILE:

Education and Experience:

High school diploma or GED; 2 years of experience in housekeeping or a related field.

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field from an accredited university; no prior work experience necessary.

CORE WORK ACTIVITIES:

Managing Housekeeping Operations:

Ensures timely communication of guest room statuses to the Front Desk.
Collaborates with the Engineering department for guestroom maintenance needs.
Supervises the general cleaning schedule of the property.
Assigns tasks for immediate room cleaning and upcoming checkouts.
Monitors stock levels to maintain an adequate supply inventory.
Supervises daily Housekeeping shifts to ensure adherence to policies and standards.
Participates in procuring guestroom supplies, cleaning supplies, and uniforms.
Implements an effective inspection program for guestrooms and public areas.
Provides feedback to staff on areas needing improvement.
Assures employees have necessary supplies and equipment.

Managing Departmental Costs:

Manages controllable expenses to meet or exceed budget goals.
Understands the department's financial impact and manages operations accordingly.
Utilizes financial reports for informed decision-making.

Ensuring Exceptional Customer Service:

Addresses and resolves guest issues and complaints promptly.
Strives for continuous service improvement.
Encourages a culture of outstanding customer service among employees.
Focuses on enhancing guest satisfaction and service quality.

Conducting Human Resources Activities:

Participates in employee accident investigations as necessary.
Manages staffing levels to meet service and financial goals.
Ensures employees are aware of expectations and policies.
Administers policies and disciplinary procedures consistently.
Provides feedback on employee performance and behaviors.
Conducts on-the-job training and performance appraisals.
Assists in hiring and orientation of new employees.
Supports employee training programs and development initiatives.
Participates in disciplinary actions when required.

At Courtyard, we're devoted to enhancing the travel experience for all.

This passion led to the creation of the first hotel tailored for business travelers and shapes the Courtyard experience today, empowering our guests regardless of their travel purpose.

We seek individuals who excel at exceeding guest expectations, thrive in a dynamic team environment, and are dedicated to continuous improvement while enjoying their work.

By joining Courtyard, you become part of Marriott International's esteemed brand portfolio.

Be at your best,
begin your journey,
belong to a remarkable global team, and
become your finest self.