Amd - Terminal Services - Officer - Ahmedabad, India - InterGlobe Aviation (IndiGo)
Description
Job Posting Start Date:2 Nov 2023
Location:
Ahmedabad, GJ, IN
Company:
InterGlobe Aviation Ltd
Officer - AO&CS in the role of Customer Service
(OUText - Customer Service)
- Job purpose:
- To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
- Key responsibilities and accountabilities:
- Assist customers through all procedures related to arrivals & departures in the following activities.
- Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Coordination with the baggage vendor for the damaged bags.
- Follow up with the enroute stations regarding lost baggage.
- Any other responsibility assigned by the management from time to time
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