Customer Success Associate - Gurgaon, India - Lead Infotech
2 weeks ago
Description
Job Discription -
PURPOSE OF POSITION
Speaking customers.
PRIMARY DUTIES AND RESPONSIBILITIES
- Understanding of Inbound Call Handling.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Eligibility-
- Average English Communication.
- Should be Average on English understanding where is able to hold the conversation and
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)
WORK CULTURE-
- 6 days a week with 1 rotational off
- Day shift (99) any 9 hours shift
Salary:
₹180, ₹240,000.00 per year
Benefits:
- Paid sick time
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Speak with the employer
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