Customer Support Executive - Gurgaon, India - Hike Education

Hike Education
Hike Education
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

WORK FROM OFFICE FEMALE CANDIATES ONLY
Industry

  • EdTech
Working days - 6

Salary

  • Negotiable
Joining date

  • 29th May 2023
Experience

  • 6 months to 3 years
Location

  • Gurugram, Udyog vihar phase V
Job Description

  • Outbound call process (min calls in a day).
Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.


Salary:
₹18, ₹25,000.00 per month


Schedule:

  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Speak with the employer
Expected Start Date: 16/08/2023
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