Customer Service Representative - Ahmedabad, India - IBT: Empowering Your Business with Technology

IBT: Empowering Your Business with Technology

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Identifies, investigates, and resolves users' problems.

regarding the onboarding process, and usability of the platform

Maintains knowledge of the platform and constantly educates themselves on the new

developments of the platform.

Effectively communicates in English to the customer verbally, written or otherwise
Will handle and/or assign tier 1, 2, and 3 related problems.
Monitors the working of the platform in case of downtime or other problems and informs the ACE team immediately.
Performs other related duties as assigned.
Maintain issue tickets effectively by capturing clients' complaints (bugs) or new requests

Requirement:

Excellent verbal and written communication skills in English.
Excellent interpersonal and customer service skills.
Ability to explain technical issues to technical and nontechnical customers.
Strong analytical and problemsolving skills.
Proficient with or the ability to quickly learn an array of computer hardware and software
Bachelor's degree in Computer Science or related field preferred.
At least 3 years of experience in customer technical support is highly preferred.
The Project will be 24/7.