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    L2 Production Support Engineer - hyderabad, India - ADVANSOFT

    ADVANSOFT
    ADVANSOFT hyderabad, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    Position :
    L2 Production Support


    Location :
    Hyderabad

    Experience : 4+ Years

    Notice Period : 0-15days


    L2 Job Description :

    Responsibilities :
    Monitor the applications Health/Errors and raise incident if any threshold breaches.

    • Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
    • 1st line of support for customer issue.
    • Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
    • Monitor the batches and rerun if needed, troubleshoot the logs if fails.
    • Continue to update the status to respective stakeholder.
    • Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.
    • Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
    • Need to have strong analytical skills to identify any issue
    • ITIL knowledge is a must on INCIDENT and PROBLEM handling process
    • Knowledge on Java/J2EE will be an addon.
    • Knowledge on JBOSS/ Heap, Threads
    • Basics on Network fundamentals


    • Batch monitoring/Processing

    • Ability to rerun, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.
    • Theoretical knowledge, ability to backup/retrieve data, File restore
    • Basic database knowledge with ability to query, write commands and automate scripts
    • Ready to support 247 Operations and on rotational shifts basis
    • The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.
    • Should have good communication and ability to manage stakeholders with ontime responses

    Qualifications:

    • B.Tech or any full time Bachelor degree
    • Min of 4yrs experience in Linux/Unix environment
    • Basic knowledge on Applications and connectivity to DB
    • DB Knowledge. (DB2/Maria DB)
    • Banking knowledge will be addon
    )
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