Front Desk Executive Tele Caller - Pune, India - Samskara Acadmy

Samskara Acadmy

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary
This position focuses on customer service & Guest/visitor management. You will help build partnership with other departments to ensure that guests' needs are attended to promptly.

You will supervise the Front Desk operations and will ensure that the high-quality service is being delivered in a friendly and professional manner.

You will be the single point of contact for the guests upon arrival till they are not addressed by the respective department executive.

You will provide support and manage the Front Desk operations and administration of the reception area. The role involves high-end interaction with matured students, their parents or working executives through direct calls with highest promptness.

You will talk about their careers and explain them about our services viz., vocational courses.

Responsibilities and Duties
Manage Front Desk

Taking care of Guest Relationship

Coordinating with other department executives

Customer Service

Handling administrative & documentation related to Reception

Career counselling over call for students and experienced executives as per our process.

Consistent and prompt calling to leads that are received through various online and social platforms.

Qualifications and Skills
Any Graduate in Any Specialization

Any Postgraduate in Any Specialization

Good in Communication - English, Hindi and/or Marathi

Basic knowledge of operating computers

Phone etiquettes

Existing experience of at least one year in a similar job

Excellent command on English, Marathi and Hindi is required

Should have articulate style of communication on explaining the services

Need to have endurance to seat and continuously receive or make calls

Energy level should be high

Presentable & friendly

Salary:
₹10, ₹15,000.00 per month

Benefits: