Associate - Chennai, Tamil Nadu, India - HCL Technologies

HCL Technologies
HCL Technologies
Verified Company
Chennai, Tamil Nadu, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Associate:


  • Chennai
Years

  • INDIA

Job Description (Posting).
- "The MQ /WebSphere Application Server Administrator will support activities such as software deployments and configuration management.

  • Responsible for the Companys development environment and infrastructure.
  • Administrating the WebSphere Application Server (WAS) internally and support and troubleshoot issues at the Companys environments.
  • Implements complex infrastructure with interfaces to backend systems using WebSphere MQ through various mechanisms Act as a Technical SME in MQ related areas in projects and goto resource for solving critical technical issues when they arise.
  • Gather information to aid in problem determination/resolution and prepares required documentation for vendor resolution To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

  • B-Tech

No. of Positions

  • 1

Skill (Primary)

  • EPS-Application Infrastructure-Application Server

Auto req ID

BR
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