Billing & Dispatch Executive - Raipur, India - Kaapro Management Solutions

Kaapro Management Solutions
Kaapro Management Solutions
Verified Company
Raipur, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Opening: 1 Nos


  • Job ID:

Employment Type:

Full Time- Reference:
Work Experience: 3.0 Year(s)

To 5.0 Year(s)- CTC Salary: 2.40 LPA TO 3.00 LPA- Function: Accounts / Finance / Tax / CS / Audit- Industry: Broking/Trading- Qualification: B

Com - Commerce- Location:

  • Raipur
Posted On: 11th Sep, 2023

**Billing & Dispatch Executive is a vital role within the company, responsible for managing the billing process and coordinating the dispatching of goods or services to customers. This position requires excellent organizational, communication, and problem-solving skills to ensure smooth and efficient operations. The Billing & Dispatch Executive works closely with various departments, including finance, customer service, and logistics, to ensure accurate billing, timely dispatch, and overall customer satisfaction.


Key Responsibilities:

Billing Management:


  • Generate and review invoices, ensuring accuracy in pricing, quantities, and discounts.
  • Coordinate with the sales and finance teams to resolve any billing discrepancies or issues promptly.
  • Process and track payments, following up on outstanding invoices and ensuring timely collections.
  • Maintain billing records, documentation, and reports for internal review and audit purposes.
  • Assist in preparing financial reports related to billing and accounts receivable.

Dispatch Coordination:


  • Receive and review customer orders or service requests to determine the appropriate dispatch requirements.
  • Schedule and coordinate the dispatch of goods or services to customers based on priority, availability, and logistics considerations.
  • Liaise with the warehouse or inventory team to ensure sufficient stock levels to fulfill orders promptly.
  • Communicate with drivers or service technicians to provide them with necessary information and instructions for timely deliveries or service visits.
  • Monitor the status of dispatched orders to ensure ontime delivery or service completion.

Customer Service:


  • Serve as a point of contact for customers regarding billing inquiries, order status, and servicerelated issues.
  • Handle customer complaints or concerns professionally and promptly, striving to resolve problems to the customer's satisfaction.
  • Maintain strong relationships with customers, ensuring a positive and seamless experience throughout the billing and dispatch process.

Database Management:


  • Update and maintain databases and software systems related to billing, dispatch, and customer information.
  • Ensure data accuracy and integrity, performing regular data validation and reconciliation.
  • Generate reports and analyze data to identify trends, areas for improvement, and opportunities for streamlining processes.

Process Improvement:


  • Continuously review billing and dispatch processes to identify potential efficiency improvements.
  • Collaborate with crossfunctional teams to implement process enhancements and automation, where applicable.
  • Provide feedback and suggestions to management for optimizing billing and dispatch operations.

Key Skills:


  • Dispatch
  • Officer
  • Billing

Company Profile:

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