Hiring for Live Chat Support Executive - Delhi, Delhi, India - IO Digital LLP

IO Digital LLP

Verified Company

Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Overview:

Live Chat Support:

Engage with customers in real-time through live chat channels.

Provide prompt, accurate, and helpful responses to customer inquiries and concerns.

Guide customers through product information, troubleshooting, and issue resolution.

Customer Interaction:

Maintain a professional and friendly tone in all interactions.

Proactively assist customers to ensure a seamless online experience.

Build rapport and establish positive relationships with customers.

Product Knowledge:
Stay updated on product features, specifications, and updates.

Effectively communicate product details and benefits to customers.

Problem Resolution:

Identify and escalate complex issues to appropriate departments.

Collaborate with internal teams to resolve customer problems efficiently.

Documentation:
Document customer interactions, feedback, and common issues for continuous improvement.

Generate reports on live chat performance and customer satisfaction.

Qualifications:
Previous experience in live chat support or customer service is preferred.

Strong written communication skills with a keen attention to detail.

Ability to multitask and handle multiple live chat sessions simultaneously.

Empathetic and patient demeanor when dealing with customer concerns.

Proactive problem-solving skills and a customer-centric mindset.

Education:

A high school diploma or equivalent is required. Additional qualifications in customer service or a related field are a plus.

Working Conditions:

This position involves working in a dynamic online environment. Flexibility in working hours may be required to accommodate customer needs.

Pay:
₹10, ₹20,000.00 per month

Benefits: