Front Office Executive - Koramangala, Bengaluru, Karnataka, India - Apollo Health and Lifestyle Limited

Apollo Health and Lifestyle Limited

Verified Company

Koramangala, Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

DESCRIPTION OF CORE TASKS AND RESPONSIBILITIES
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a

Patients:
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To give right information to the patients. e.g. for the doctors timing, OPD Schedule.
To generate registrationNumberfor patients who required investigations / hospitalization or doctor's consultation.
To make admission for patients who need hospitalization allotting them the entitled category if they are from TPA / Panel otherwise if cash patient room allotted as per requirement.
To give appointments to the patients who call for the same.
Admissions to be made as hospital and consultant cases only with supportive documents.
While allotting the room, inform the patients about the charges as well explain the difference in Doctor's visit, investigations etc.
To check bed status at night whether patient is physically on right bed or not as shown by the software system.
Patient's movement from higher to lower category and lower to higher category if required is to be supported with documents approved by the concerned.
To allot extra room for patient's attendant.
To transfer patient as and when informed by the sister and make changes in IP file also after receiving in writing.

-
b

Others:
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Handling of EPBAX (incoming & outgoing calls). Handling queries over the phone or escalating the calls to the concern departments or to the right person (In the absence of Back Office Staff).
To take out list for consultants every morning for their records.
To check all telephone lines in Morning & Evening hour, if found faulty inform maintenance to do the needful.
To handle outpatient billing.

Job Types:
Full-time, Permanent

Salary:
₹15, ₹18,000.00 per month

Benefits: