Servicenow Admin - Bengaluru, Karnataka, India - Trigent Software Pvt Ltd

Trigent Software Pvt Ltd

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ServiceNow Engineer JD

DUTIES AND RESPONSIBILITIES:

Be able to develop highly available and reliable services.
Implement monitoring, analytics and telemetry in code development.
Effectively communicate and coordinate with teams across various geographies, mainly US.
Address critical monitoring events and escalated L1 issues.
Train and hand over repetitive tasks to the L1 team.
Effectively communicate progress and issues with engineering and product/project managers.
Create and document runbooks and KT articles as it pertains to software architecture, design, troubleshooting, and support
Create design standards and processes for microservices, UX/UI, and drive software development
Create and design secure services according to EA and industry wide standards
Ability to accurately estimate development efforts and coordinate with the project management teams to plan, escalate, and mitigate project risk
Ability to selfprioritize work and simultaneously manage multiple concurrent projects

Required Technical Skills:

4+ years of ITSM/ITOM experience as software engineer and development
Minimum of 3 years of experience with ServiceNow ITSM, HRSD, CMDB and integration with other external modules.
Manage data with tables in the ITSM/HRSD modules and its Data Sources
MID Server configurations for Integrations & data pull
Customizes ServiceNow configuration, including custom scripts
Experienced with building custom portals and service forms
Configure access restriction on Tables and fields, based user groups
Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI Policies, ACLs, CSS,Properties,UI pages, Workflows, Contexts etc
Develop Client scripts, Business Rules, Web Service Import sets, Transform Maps & scripted web service
Demonstrated experience programming and administering Service-Now in a large enterprise environment.
Solid developer experience independent of the ServiceNow platform, with strong analytical and problemsolving skills.
Solid skills using the ServiceNow platform: developing APIs via script including competency of client and server APIs, Service Portal work leveraging Angular, mobile, integration hub, etc.
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
ServiceNow Certified Application Developer or Administrator
Experience with working on operational activities and solving user queries.
Develop APIs for automating L1 tasks for various products, developing scripts for automations.
Use and develop monitoring tools for different projects/products.
Experience creating, managing, and deploying services via CI/CD pipelines
Good understanding of IT security principles
Experience working with Gitlab, Jira, Confluence, and Postman
Experience obtaining and understanding business requirements and translating these requirements into technical deliverables
Experience creating technical documentation
Excellent ability to learn new skills and adapt to a new environment
Experience developing Agile and Waterfall execution environment
Desire to learn new skills and grow professionally