Urgently Looking for a Fde/ea Role - Mumbai, India - Stellar World School

Stellar World School

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description

Parent Relationship Executive

Title:
Front Desk Executive

Reporting To:
DGM Admissions

Job Purpose:
To steer all incoming admission enquiries to campus visits and relationship management of existing parents at Stellar.

Location:
Bandra or Andheri or Goregaon

Skills required:

Excellent spoken and written English
Customer Relations
Interpersonal communication
Active listening
Attention to detail
Problemsolving

Job description:

Steering Incoming Queries to Campus Visit
The Role is the first touchpoint for parents enquiring for admissions at Stellar
The key deliverable is to ensure that parents reaching out to Stellar through various channels visit the campus for counseling meetings
For incoming admission inquiry calls, capture relevant admission information and schedule campus visits for prospective parents
Make outgoing calls to prospective parents from other lead sources, answer calls and schedule campus visits
Conduct periodic followups to ensure parent attendance at campus visit
Capture details of walkin parents and answer queries. Schedule campus visit
Relationship Management of Existing Parents
Acts as a single point of contact for all communication happening between the school and the parent
Liaisons with respective teams (admin and academic team) within the school

(or HO if required) to answer queries, address complaints and acknowledge suggestions

Manages and executes all daytoday processes of sending all types of

communications to parents from the school

Creates and executes communication for sending reminders such as fee payment, late payments, etc
Maintains uptodate all parent contact info
Other Responsibilities & Expectations
Welcome visitors by greeting, directing and attending to their queries appropriately
Answering incoming phone calls and providing relevant information as per the query
Redirecting nonadmission calls to the respective departments
Ensure that the waiting area, lounge and visitor's lobby to be maintained as per the required standards