Subject Matter Expert - Mumbai, India - SKYLARK HR SOLUTIONS

SKYLARK HR SOLUTIONS
SKYLARK HR SOLUTIONS
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

MOST REPUTED COMPANY IS HIRING

JOB ROLE:

SUBJECT MATTER EXPERT

EXPERIENCE:
2


PLUS

JOB LOCATION:

MUMBAI

INTERVIEW MODE:

VIRTUAL

JOB DESCRIPTION:

PRINCIPAL RESPONSIBILITIES:


  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

  • Excellent communication skills.


  • Comprehension

  • Ability to clearly understand the problem statement


  • Composition:

  • Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.


  • Voice & Accent:

  • Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus:Ability to empathize with the customer
  • Prioritizing customer needs
-


Desired Skills:
-:


  • Self-Discipline
  • Learning and decision making
  • Patience and action oriented
-
Technical skills: -:


  • Basic Working knowledge of Computer &
  • Knowledge of desktop computer system

Important notes:


  • 5 days working and any 2 week offs.
  • Should be flexible in 24*7 shifts.
  • Should be within Transport Boundary.
  • IATA certification or Experience in airline ticketing would be an added advantage.


  • Job location: Kensington

  • Powai, Mumbai.

Transport Boundary:


  • Western
  • Churchgate
  • Mira road


  • Central

  • CST
  • Thane


  • Harbour

  • CST
Belapur

or Whatsapp

Regards,

HR Ramya


Salary:
Up to ₹324,000.00 per year


Schedule:

  • Rotational shift

Application Question(s):

  • Are you okay with Mumbai location?
  • Do you have any experience in customer service through calls?
- what is your current CTC?
- what is your expected CTC?
- your notice period?


Speak with the employer
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