Customer Support Representative - Mumbai, Maharashtra, India - Rapid Works HR Services

Rapid Works HR Services
Rapid Works HR Services
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Freshers

CTC
Experience to 50000
CTC
Year of experience - 0 to 6

Years Qualifications:
UG/Graduation/Post Graduation

Shift - UK Rotational Shifts

Location - Mumbai - Work from office/Home - work from office.


Job Description -Customer support voice roles involve direct interaction with customers over the phone to address their inquiries, resolve issues, and provide assistance.

These roles are critical for maintaining positive customer experiences Roles and Responsibilities - Respond to incoming calls from customers seeking assistance or information - Identify and understand customer issues or concerns.

- Work to resolve problems and provide effective solutions. - Possess in-depth knowledge of the company's products or services. - Stay updated on changes, updates, or new offerings. - Communicate clearly and effectively with customers. - Use active listening to understand customer needs and concerns - Follow established procedures and guidelines for issue resolution. - Adhere to company policies and protocols. - Record relevant customer information accurately. - Document details of interactions and resolutions. - Manage call volume efficiently while providing quality service. - Prioritize tasks effectively to meet performance metrics. - Work towards maintaining high-quality standards in customer interactions. - Participate in quality assurance programs if applicable.


Job Types:
Full-time, Permanent, Fresher


Pay:
₹300, ₹600,000.00 per year


Benefits:


  • Leave encashment
  • Paid time off

Schedule:

  • Evening shift
  • Fixed shift
  • UK shift
  • US shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Application Question(s):

  • Do you have Bpo/support experience?

Education:


  • Bachelor's (required)

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