Associate- It - Gurgaon, India - Srijan Technologies PVT LTD

Srijan Technologies PVT LTD

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:

About Material:

Material is a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance in a digital first, customer-led world.

By leveraging proprietary, science-based tools that enable human understanding, we inform and create customer-centric business models and experiences + deploy measurement systems - to build transformational relationships between businesses and the people they serve.

About Srijan:

Srijan is a global engineering firm that builds transformative digital paths to better futures for Fortune 500 enterprises to nonprofits all over the world.

Srijan brings advanced engineering capabilities and agile practices to some of the biggest names across FMCG, Aviation, Telecom, Technology, and others.

We help businesses embrace the digital future with cloud, data, API and platform centric technologies and adapt to changing business models and market demands.

Srijan leads in Drupal with 350+ Drupal engineers, 80+ Acquia certifications. Srijan is also a Drupal Enterprise Partner & Diamond Certified

Title:
Associate L- IT

Experience: 2-3 years

Education:
BE/BTech/3 years Full-time/Technical Diploma

Certification:
Desirable: Any one of the following - MCSE, RHCE, Redhat

Working Mode:
Office

Location:
Gurgaon/Delhi/Anywhere in the country if read to relocate to Delhi/Gurgaon

Reporting To:
IT Manager

Skills:

Hands on Windows and Mac operating systems
Hands on or knowledge of Linux operating systems
Hands on Apple, Dell/Lenovo hardware
User creation/deletion, profile management
Software installation
Hardware/Software Troubleshooting
Worked on remote support tools
Inventory management
Worked on documenting IT SOPs, FAQs etc.
Tech savvy
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Good communication skills

Responsibilities:

Receives and handles requests for service, following agreed procedures.
Identifies and classifies incident types and service interruptions.
Records incidents cataloging them by symptom and resolution.
Acts under guidance to record and track reliability data for your services.
Systematically interprets user problems and identifies solutions and possible side effects.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, act's systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken.
Serve as the first point of contact to users seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Direct unresolved issues to the next level of support personnel
Followup and update user status and information
Responsible for system administration (Endpoints)
Track progress ensuring adherence to defined SLA
Assist with onboarding of new users
Assist in offboarding of users.
System preparation, configuration, deployment of IT security policies
Software installation
Manage user creation/deletion, user profile management
Software installation