Customer Care Executive - Chennai, Tamil Nadu, India - Connect Galaxy

Connect Galaxy
Connect Galaxy
Verified Company
Chennai, Tamil Nadu, India

3 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
_
We are hiring_


Process:
Customer support representative - Taramani


Location:
Chennai


Experience:
0 to 1 year of experience can apply


Qualification: 12th / Diploma / Graduate


Languages:


  • English + Telugu
  • English + Kannada
  • English + Malayalam

Salary: 15k to 18k Take home


Shift:
Day shift and Rotational week off


Roles and Responsibilities:


  • Assist customers in resolving product or servicerelated issues and provide appropriate solutions.
  • Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
  • Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
  • Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
  • Uphold company policies and procedures while delivering excellent customer service at all times.

Job Types:
Full-time, Permanent, Fresher


Pay:
₹15, ₹20,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person


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