Customer Relationship Executive - Lucknow, India - Swapnil India Marketing Pvt Ltd

Swapnil India Marketing Pvt Ltd

Verified Company

Lucknow, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

KEY RESPONSIBILITY AREAS

Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the customer lifecycle like welcome, agreement and handover of possession
Responsible in maintaining MIS and closely working for Preparation of Final work Report.
Cocoordinating with the internal partners and middle office teams for process improvement and updating the MIS report
Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
Work closely with sales and marketing teams to ensure consistency in messaging and communication with customers.
Identify customers' requirements and manage the customer relationship in the best interest of the organization while meeting customer expectations
Managing post booking customer services till delivery /possession stage.
Collection of payment dues, against demands generated with construction progress
Responsible to interact with clients to guide them and solve their queries.
Prepare MIS reports of payment receivables, outstanding etc
Facilitate Coordination between the clients and other teams (Sales / Finance / Operations).
Issue letters / communication to clients and its followup.
On boarding of customers post booking
Achieving collections targets
Inter Department Coordination & Communication
Follow up with banks on loan sanctions and disbursements
Customer query resolution

REQUIREMENTS

- sales service to Clients.

To ensure efficient query handling, issue resolution, data tracking and feedback.
Strong Communication (Written & Verbal) and interpersonal skills.
Knowledge of real estate and construction industry trends and best practices.

Job Types:
Full-time, Regular / Permanent

Salary:
₹12, ₹20,833.33 per month

Benefits: