IT Support Technician - Delhi, India - DS Techworks Solutions Pvt Ltd
Description
Perform diagnostic tests and troubleshooting to identify clients issues- Provide customers accurate information on IT products and services
- Develop and implement technical procedures effective in quickly addressing customers' problems to minimize downtime
- Carry out assessments to determine the need for changes in hardware/software configurations
- Educate clients on procedures for resolving or preventing recurrence of a technical problem
- Act as liaison between the IT unit of an organization and it's clients
- Explain and provide IT solutions to customers in nontechnical and comprehensible terms
- Proffer recommendations to clients looking to purchase new equipment or replace existing ones
- Prepare and present reports to update management on IT support operations
- Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Respond to inquiries about hardware or software issues
- Perform scheduled maintenance on computer systems to ensure efficient operations
- Repair or replace faulty components of a computer/network system
Job Types:
Full-time, Regular / Permanent
Salary:
₹11, ₹31,502.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Shift:
- Day shift
Experience:
Technical Support Occupations: 1 year (required)
- total work: 1 year (required)
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