Customer Care Executive - West Hill, India - Teamwaves

Teamwaves
Teamwaves
Verified Company
West Hill, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Handling customer complaints and resolving issues that employees are not authorised to handle on their own.

  • Dealing with schedule changes, employee callins, and other staffing issues.
  • Filling in for absent employees as needed to ensure smooth operation of the business.
  • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
  • Delegating tasks to employees.
  • Keeping daytoday activities organised.
  • Recruiting and interviewing new hires.
  • Leading training classes or providing oneonone training to employees.
  • Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.
  • Resolving disputes between employees.
  • Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
  • Motivating employees to perform well.
  • Maintaining a safe and clean work environment.
  • Training employees in proper safety procedures and providing training updates as needed.
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