Junior Operations Executive - Kollam, India - AVES

AVES

Verified Company

Kollam, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Overview:

The Junior Operations Executive will be responsible for coordinating all activities related to our offline art classes and managing the day-to-day operations of the Icepop Art Cafe.

This role requires excellent organizational skills, the ability to multitask, and a passion for both customer service and the arts.

Key Responsibilities:

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Class Coordination:

Schedule and coordinate art classes, ensuring they align with both instructor and student availability.
Communicate with instructors and students to confirm class timings and any special requirements.
Ensure that the art class environment is set up and ready for each session.

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Operations Management:

Oversee daily operations of the Icepop Art Cafe, ensuring smooth functioning during both peak and nonpeak hours.
Manage inventory and supplies for both the cafe and art classes.
Handle customer inquiries and provide exceptional customer service.

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Staff Supervision:

Coordinate with cafe staff and art instructors, ensuring everyone is aware of their schedules and responsibilities.
Assist in training new staff members on cafe operations and class coordination.

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Marketing and Promotion:

Support marketing efforts by promoting art classes and events within the cafe and through social media channels.
Assist in organizing and promoting special events, workshops, and exhibitions at the cafe.

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Administrative Tasks:

Maintain records of class schedules, attendance, and customer feedback.
Prepare reports on class participation, customer satisfaction, and inventory levels.
Handle billing and payment processing for art classes and cafe sales.

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Customer Engagement:

Engage with customers to gather feedback and suggestions for improving the cafe and class offerings.
Foster a welcoming and creative environment that encourages repeat visits and customer loyalty.

Requirements:

Bachelor's degree in Business Administration, Arts Management, or a related field.
Excellent organizational and multitasking abilities.
Strong communication and interpersonal skills.
Basic knowledge of art materials and techniques (preferred).
Ability to work flexible hours, including early mornings, late evenings, and weekends.
Proficiency in Microsoft Office and basic administrative software.
Previous experience in operations or customer service roles (preferred).