Customer Service Representative - Gandhinagar, India - Cosmos Manpower Private Limited
Description
**Customer Service Responsibilities:- *
- Manage of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- *
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Immediate Joiner is required
Pay:
₹10, ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- CSR: 1 year (required)
Language:
- Gujarati,Hindi,English (required)
Work Location:
In person
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