Receptionist - Pune, India - B u Bhandari Auto Pvt Ltd

B u Bhandari Auto Pvt Ltd

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

_
Job description _
Receptionist /Lobby incharge_

Objectives of the job

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively.

To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Qualification

o Basics:
Any Bachelor degree

o Experience (type of):1-2 years experience as front office executive

o Specialized Knowledge:
Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude

Job Designation/Field of Work:

1 Customer contact

Representing the Honda dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
Promptly greeting and addressing all visitors to the Honda dealership
Friendly and open approach to visitors in accordance with the Honda identity
Looking after customers waiting in the showroom
Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
Arranging for staff who are temporarily unavailable to call back
Ensuring prompt, priority customer care for those with problems or complaints
Recording and documenting walkins and teleins in the showroom

2 Sales

Introduce sales consultants to all showroom walkin customers
Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom
Provide basic information about Honda, Dealership and Honda products and services over phone to all telephone enquiries.
Proactively offer refreshments to all walkin customers
Record telein and walkin prospects information in showroom logbook and share the same with sales manager daily
Pass on all telein enquires to respective sales consultants with the consent of sales manager
Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants

Resources management

Ensure all showroom display vehicles are displayed in a proper layout (as recommended by MB India)
Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
Ensure all test drive vehicles are parked in their respective parking bays
Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist.
Maintain test drive log book to monitor and control proper usability of test drive vehicles
Act as one point contact for information related to test drive vehicle availability

4 ShowrooM/Facilities management

Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist
Promoting a friendly atmosphere in accordance with the Honda corporate design
Ensuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areas
Checking and, if required, refilling brochure boxes
Checking, arranging and, if required, refilling accessory items
Ensure that the customer parking bays are strictly utilised for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers.