System Administrator - Jasola, Delhi, Delhi, India - Chegg
Description
Job DescriptionIT Operations Team | New Delhi
- Your Goal_
- The Organization: Chegg Global IT Operations_
Are you excited about working for a company that's disrupting an entrenched industry? Chegg is revolutionizing the business of higher education.
We're not your typical IT team, we pride ourselves on our customer centricity, powering the productivity of Chegg's global workforce, understanding their needs and proactively providing solutions to make their jobs easier and reduce friction throughout the organization.
- The Role: _IT Systems Administrator Atlassian
The IT Systems Administrator focusing on Atlassian will be primarily responsible for the maintenance and configuration of Chegg's Atlassian and ITSM platform.
This position will play a crucial role in managing and optimizing Atlassian tools to support Chegg's collaboration and project management needs, as well as overseeing and customizing our ITSM platform.
Essential Duties and Responsibilities include, but not limited to the following:- Administer and maintain the Atlassian product suite (Jira, Jira Align, Confluence, etc.).
- Configure and customize Atlassian tools to meet our organizations business needs, including workflows, permissions, screens, fields, and plugins.
- Collaborate with cross functional teams to gather requirements and implement best practices for using Atlassian products.
- Design and support custom Jira and Confluence automations using ScriptRunner.
- Assist in training end users on how to effectively use the Atlassian suite for project management, collaboration, and documentation purposes.
- Manage and administer our ITSM platform and ensure that it aligns with our organization's requirements and best practices.
- Perform monitoring and tuning of systems to achieve optimum performance levels.
- Create documentation for system designs, procedures and customerfacing help.
- Incident and Problem Management
- Solve complex issues while serving as escalation point for Global Service Desk team.
- Ability to crosstrain on other IT systems for oncall or backup support.
Requirements:
- 3+ years of handson experience as an Atlassian administrator.
- Strong understanding of project management practices, including Agile methodologies and how they can be supported by Atlassian tools.
- Proficiency in scripting languages such as Groovy or Python.
- Indepth knowledge of administering ITSM tools.
- Must be able to work varied work hours, "oncall", including evenings, weekends and holidays.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called
State of the Student
shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford.
Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience.
These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.Video Shorts
Life at Chegg:
Certified Great Place to Work:
Chegg Corporate Career Page:
Chegg India:
Chegg Israel:
Thinkful (a Chegg Online Learning Service):
Chegg out our culture and benefits
- Chegg is an equal opportunity employer_
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