Customer Care Associate - Ludhiana, India - KK HR services

KK HR services
KK HR services
Verified Company
Ludhiana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

1.
Customer Service

  • The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically
    .
  • He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
  • The host has to religiously obtain customer's valued feedback and data in the prescribed format.
  • The host has to maintain customer database with product details in the follow up register.
  • The role involves writing down customers' requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
  • The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
  • The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
  • The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
  • Exit interview of the customers who have not purchased and share feedback with the SM.

2.
Consultative Selling

  • To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile.
  • To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision.

Salary:
Up to ₹168,000.00 per year


Ability to commute/relocate:

  • Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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