Client Servicing Executive - Mumbai, India - Trijog Know Your Mind

Trijog Know Your Mind

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ABOUT US:

Trijog - Know Your Mind, we are India's leading and amongst top ten start-ups in the mental health care and holistic wellness.

We offer a range of counselling solutions for
Individuals, Corporates and Educational Enterprises globally.

Initiated in the
year 2014, we have managed to successfully touch over
10 million minds & transform the way
mental health is perceived in India.

Responsibilities:

Manage inbound calls in a timely manner
Greet client and follow the standard communication "scripts" when handling different clients
Identify clients' needs, clarify information, and answer client's queries.
Understand the Clients concerns and schedule their appointment with an appropriate psychologist according to the client's preference in terms of day and time.
Post booking the appointment, educate & explain standard procedure for First consultation to the client.
The CSE needs to send a confirmation message to the client post booking the appointment.
Place outbound calls to verify customer satisfaction.
Ensure compliance with set standards of customer service when conversing with clients
Assist customers in resolving any issues related to our services
Assist Psychologist in resolving any issue related to clients.
Coordinate with the client on call to book follow up appointments.
Regularly maintaining records of the scheduled & confirmed appointments in the Digital Diary
Go the extra mile to build and maintain positive relationship with clients
1 year of work experience
Bachelor's Degree in any field.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of clients.
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Timing - 10:00 am to 6:00 pm

Mode - Hybrid

Working Day - 3 Days in office and 3 Days Work from home

Salary:
₹15, ₹22,000.00 per month

Benefits: