Service Desk L1 and Service Desk L2 Ahmedabad - Allied Digital Services Ltd.

Allied Digital Services Ltd.

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Greetings from Allied Digital Service Ltd

Position:
Service Desk Engineer L1 and Service Desk L2

Location:
Ahmedabad (Makarba)

Experience: 3 to 4 years minimum

Qualification:
Any Graduate

Timings:
Rotational Shifts (24x7 support, 6 days working)

LOOKING FOR IMMEDIATE JOINERS

Role:
Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

Salary:
₹280, ₹450,000.00 per year

Benefits: