Universal Banker - Hyderabad, Telangana, India - Standard Chartered

Standard Chartered

Verified Company

Hyderabad, Telangana, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Retail Banking

Primary Location:
Asia-India-Hyderabad

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 29/Jan/2024, 10:18:08 AM

Unposting Date:
Ongoing

The Role Responsibilities

Job Role
Handle teller transactions, service requests and FX.

Key Responsibilities

Deliver quality service while carrying out the following transactions for customers:
Cash deposits
Cash withdrawals
Demand draft / pay order instructions accepting and processing
Accepting instructions for FD breaks
Effecting internal account to account transfers
Accepting and processing stop payment instructions
Ensure that all of the above services are delivered with accuracy and warmth
Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.

Business

Sales Referrals
Where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff.

Processes
General Reconciliation and Compliance Activities at their level, which may typically include

Dual control of Cash functions.
Control of Security stationary.
Review of processing entries and vouchers.

Risk Management

He / She is aware of bank's Misselling and Sales Policies and ensure adherence all the times.
Educating customers about direct banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
Premises management in areas of merchandising, housekeeping as well as store management As an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should
Take reasonable care for the health and safety of coworkers and those who may be affected by your actions or your omissions
Cooperate with Management to support and promote Health and safety in the workplace
Ensure that your actions do not put others at risk
Work in a healthy and safe manner
Encourage others to work in a healthy and safe manner
Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's

Conduct Principles:
[Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Graduate / Post Graduate.
Anywhere between 4 years of overall experience.
Banking knowledge.
Understanding of front and back office processes and procedures.
Good Interpersonal skills.
Strong Communication skills.
Teamplaying ability.
Customer and Service Orientation.

Role Specific Technical Competencies

Service excellence
Accurate and Error free processing
DOI and Audit parameters
Product knowledge

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innova