Executive Customer Support - Vashi, Navi Mumbai, Maharashtra, India - Wisecor service pvt ltd

Wisecor service pvt ltd
Wisecor service pvt ltd
Verified Company
Vashi, Navi Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Executive / Sr. Executive - Customer Support (EXIM)

The Role:


Responsibilities:


  • Provide firstlevel, frontline communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
  • Pursue continuous improvement opportunities.
  • Liaise with the sales team to understand customers' needs and expectations.
  • Support the organisation's SOP / CP (customer profile) creation and update the system.
  • Maintain frequent contact and visit customer(s), participate in customer meetings and Business Reviews as required.
  • Develop new business opportunities in conjunction with the sales team.
  • Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
  • Ensure customer quotations are available, and review selling and buying rates to maximize GP.
  • Arrange bookings as per customers' requirements and communication for specific client service requests.
  • Document, investigate and resolve customer concerns in a timely fashion.
  • Close and review files to ensure all internal processes are adhered to.
  • Follow policies, procedures, and standards and ensure compliance with regulations.
  • Other duties as may be assigned from time to time by the Company.

Skills and Experience:


  • University degree
  • 3+ years' experience in the Freight Forwarding industry.
  • Excellent customer service experience.
  • Excellent communication skills (both oral and written).
  • Working knowledge of Incoterms.
  • Ability to follow defined procedures and standards while learning new tasks, assignments, and processes.
  • Strong organizational and time management skills required, including the proven ability to work in a fastpaced environment with timesensitive deadlines
  • Advanced computer skills

Salary:
₹300, ₹400,000.00 per year


Ability to commute/relocate:

  • Vashi, Navi Mumbai, Maharashtra: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Experience:

- e Freight Forwarding industry: 3 years (preferred)


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