Travel Counselor - Bengaluru, India - American Express Global Business Travel

American Express Global Business Travel

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry.

We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As an American Express Global Business Travel ("GBT") Sr. Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our valued GBT corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of international and domestic travel arrangements and/or special requests as per respective country. ROH has a multimarket delivery setup in scope countries AU/SG/HK and covering delivery through multiple shift setup ( 18X5 could become 24X7 )
Reports to: Team Coach/P2
Location: India, Gurgaon
Job Responsibilities
Should be flexible to work in rotational shifts 24/
Flexible to work on weekends, public holidays and festivals.
Should be skilled to provide excellent customer service to all GBT clients.
Efficient in handling regional and global corporate clients with their end to end travel requirements: Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests.
Maintain ongoing, collaborative, working relationships with coworkers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
Flexible to adapt and learn new tasks and keen to multitasking.
Flexible to support other line of business process if needed
Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
Requirement
Educational
Minimum educational qualification required is Graduate
Diploma / Post Graduation in travel & tourism would be added advantage
Work Experience
Minimum 2 years + of relevant experience in font end customer facing role such Domestic and international Air reservation process with end to end ticketing, exchanges, Hotel & Car bookings process through GDS.
Technical Skills
Vast knowledge of GDS system

- _Sabre or Galileo is a required requirement_

Extensive knowledge of Domestic & international Air P2P, Circle/Multi city/RTW itineraries, Hotel and car booking.

Ticketing

Domestic & International (Point to Point & Complex)

Exchange

Domestic & International (Full & Partial)
Knowledge of Fare calculation and key checks to avoid ADMs
Point of sale knowledge of AU/ SG/HK markets.
Other requirements
Excellent spoken and written communication (English)
Ability to work under demanding/difficult situations
Good understanding of key drivers of customer satisfaction
Carries a positive and focused approach at workplace
Good problemsolving skills and attention to details
Open to work in 24/7 environment, roster off

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life:

Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do.

These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.

You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.

- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

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