Customer Service - Mumbai, India - Integrated Personnel Services Private Limited

Integrated Personnel Services Private Limited

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description

About Us
Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client's requirements. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our procustomer approach and our endeavor to deliver perfect solutions for our client's requirements in the most efficient and economical way, we have created a niche for ourselves as endtoend HR outsourcing solution provider.
Roles and Responsibility
Responsibilities

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Overseeing and assessing customer service staffs' activities and providing regular performance-related feedback.
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Strategizing and monitoring the daily activities of the customer service operations team.
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Assisting customer service staff with duties where and when required.
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Training staff in areas of customer service and company policies.
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Investigating and solving customer service complaints.
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Assisting with the development and implementation of service policies and explaining these to staff.
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Creating and maintaining documentation pertaining to customer service department activitiesCustomer Service Supervisor Requirements**:

2+ years of work experience in similar position

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Proficient knowledge of customer service and standard office practices and procedures.**:

Former working experience in a digital/online company/**:

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High level computer skills.**Recruiter Name Pranjal More

Recruiter Number

Location Maharashtra Mumbai

Experience Range Years

Qualification Graduation