Desktop Support-ernakulam - Mumbai, Maharashtra, India - BirlaSoft
Description
Country/Region:
IN- Requisition ID: 7543- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA
- MUMBAI
- BIRLASOFT OFFICE
Title:Desktop Support-Ernakulam**: - Description:
Experience: 3+ years
Skill:
Desktop Support resources
Handling tickets which are required onsite support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Incident management, change management and problem management
- Working knowledge and support of SAP, Microsoft, software & hardware and Networking.
- Knowledge of Networks.
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