Customer Service Representative - Bengaluru, India - Startek

Startek
Startek
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

RESPONSIBILITIES:

List the primary duties of the customer service agent in this section.

Sample list of responsibilities for a customer service associate:

  • _Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries._
- _Adhere to Service Level Agreement (SLA)_ _deadlines in resolving customer complaints quickly and effectively._
- _Collaborate with internal stakeholders such as the product and payments team for faster resolutions._
- _Identify and escalate customer requests to managers when there's a complex issue._


QUALIFICATIONS:


Sample list of qualifications and skills:

Salary:
₹20, ₹22,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Shivajinagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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