IT Service Desk Technician - Pune, India - Job sure HR

Job sure HR
Job sure HR
Verified Company
Pune, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**ROLE:

  • Service Desk Technician**
    Responsibilities
  • Support activities include supporting endusers accepting IT breakfix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
  • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
  • Exposure to retail industry devices such as PointofSale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
  • Perform postresolution followups to help requests or incidents.
  • Research issues and resolves technical problems.
  • Creating/updating knowledge articles and support processes functions

Qualifications

  • Experience
  • Min. 6 Month to 1 Year (mandatory) and 1 to 2 Years (preferred)
  • Exceptional written and verbal communication skills with SVAR score of 65 or above.
  • Exceptional ability to multitask.
  • Exceptional ability to adapt and learn new platforms and skills on the fly.
  • Exceptional sense of urgency
  • Exceptional interpersonal skills, with a focus on rapportbuilding, listening, and questioning skills.
  • Ability to work under pressure involves dealing with constraints which are often outside of your control these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.


  • Good to have

  • Experience
using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office36

  • Good to have

  • ITIL Knowledge
  • Graduate from an accredited institution or Undergraduate with relevant technical experience
  • Previous customer/technical support or technology experience

Salary:
₹22, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Paid sick time

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift
  • US shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Education:


  • Diploma (preferred)

Speak with the employer
More jobs from Job sure HR
See all jobs of Job sure HR